What are red flags when choosing a Sri Lankan travel agency?

Big red flags are things like having no SLTDA licence, pushing for 100% upfront payment by personal bank transfer, and giving very vague itineraries with no actual hotel names.

Keep an eye out for these warning signs:

• They refuse to set up a video call or a phone call to talk through the trip.
• The quote comes in way below what market competitors offer, often hinting at hidden costs or forced shopping.
• They communicate only through unofficial routes, for example, personal Gmail accounts instead of a company domain.
• Their social media presence looks poorly kept, or the review section is disabled.