Can the local agency upgrade a bad hotel room during my trip?

If you are not content with your room when you arrive at check-in, your local agency can tap into its B2B ties with the hotel leadership to negotiate a prompt upgrade. Agencies usually have much more negotiating leverage than independent travellers, because they feed the property with steady business across the year.

You should inform your driver or contact the agency's 24/7 support line right away, before you unpack or rest inside the room. If the problem comes from a hotel mistake (such as a non-working air conditioning unit), then the improved room is typically without extra charge; but if what you really want is a better view, then you will likely need to cover the price gap.